Conflict management strategies and performance of health institutions in Calabar Metropolis, Cross River State
Keywords:
Conflict management strategies, cognitive strategy, behavioural strategy, performance, Health InstitutionsAbstract
The study examined conflict management strategies and performance of Health Institutions in Calabar Metropolis of Cross River State. The specific objectives were: to examine the impact of cognitive strategy on performance of Health Institutions and to determine the impact of behavioural strategy on performance of Health Institutions. Survey research design and primary sources of data were employed in the study. The study employed Person product moment correlation to analyse the data. The analysis revealed that cognitive strategy had a positive impact on performance of Health Institutions. Also, revealed that behavioural strategy had a positive impact on performance of Health Institutions. Based on the findings, the following recommendations are made: Health Institutions must accept the needs to influence the developmental dynamics of a conflict, so that the parties' attitudes and actions will lead to better coordination and a more appropriate interdependence. Also, Health Institutions should apply the situational approach to conflict management because methods of conflict management which is appropriate in one case may not necessarily be appropriate when applied to a conflict generated from another source.Downloads
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